KIMS is the largest Ukrainian dry cleaning network with its head office in Kyiv. “Our main idea in recent years is to make our company’s services and activities as environmentally friendly and safe as possible for customers, employees, and the environment. The company has been operating for 24 years, including eight years in Kyiv. Of course, for this short life for the business, the company experienced many periods of crisis. We can say that it was born in the crisis-era of the 1990s. And then all the economic shocks that our country experienced inevitably affected the company.” The quarantine closure was seen as a shock, with confusion over the unknown future. Talking about the feelings with which the doors of business were closed, there was a quiet panic, fear, and confusion. It is a very stressful time for me, and all employees, but we will not close the business for good. It is out of the question.